🚚 Shipping Policy – beSOLiD.in

At beSOLiD, we’re committed to delivering your orders quickly, safely, and efficiently across India. Here’s everything you need to know about our shipping process:

📍 Delivery Locations:

We ship to all serviceable pin codes in India through our trusted courier partners.
Currently, international shipping is not available.

⏱️ Order Processing Time:

• Orders are usually processed within 24–48 working hours
• Orders placed on Sundays or public holidays are processed the next business day

🚚 Delivery Time:

• Metro Cities: 3–5 business days
• Tier 2 & 3 Cities: 4–7 business days
• Remote or Non-Serviceable Areas: 7–10 business days

(Delivery timelines may vary slightly during high-demand periods or due to courier delays.)

💸 Shipping Charges:

• Free shipping on all prepaid orders above ₹599
• A nominal shipping fee of ₹79 is applicable on orders below ₹599
• For Cash on Delivery (COD) orders, an additional ₹50 COD charge will be applied (Waived off as of now)

🔁 In Case of Delivery Delays:

If your order is delayed beyond the promised timeframe, feel free to contact us at support@besolid.in or WhatsApp us on +91-9001784700. We’ll make sure you’re updated every step of the way!

📦 Order Tracking:

Once your order is shipped, you’ll receive an WhtasApp / SMS with a tracking link. You can also track your order anytime via your beSOLiD account.

⚠️ Important Notes:

• Please ensure your shipping address and contact number are entered correctly at checkout
• Orders once shipped cannot be redirected to a different address
• In case of non-delivery due to incorrect information or customer unavailability, the order may be returned to us. Re-shipping will be chargeable

We’re here to make sure your beSOLiD pieces reach you with care and on time 💛

🔄 Exchange & Return Policy – beSOLiD.in

We want you to love what you wear from beSOLiD! If something isn’t quite right, we’re here to help with an easy exchange and return process.

✅ Eligibility for Exchange/Return:

To qualify for an exchange or return, please ensure:

• The product is in unused, unworn, unwashed condition
• The Loop Tag, Bag, and Seal Tag are intact and unbroken
• The request is raised within 7 days of delivery

🔁 Exchange Policy:

• First exchange is absolutely FREE (we’ll take care of the logistics!)
• Exchange is allowed only once per order
• Once an exchange is processed, the item is no longer eligible for return
• Need a second exchange? No problem – it’s possible with a ₹200 logistics charge

🚫 Return Policy:

• Returns are accepted only once per order, and only before any exchange is made
• We offer store credit/refund to your source account, as applicable
• Items with damaged packaging, removed tags, or signs of use are not eligible

📦 How to Raise an Exchange/Return Request:

1. Visit our Returns Portal
2. Submit your Order ID and registered mobile/email
3. Select the item for exchange or return and follow the instructions 

📦 Combo Product Return T&C:

If you've purchased multiple items under a combo and choose to return part of the combo, the refund will be calculated based on individual item pricing, not the combo offer price.

Example:
You purchase 2 cotton trousers at a combo price of ₹1199, where one trouser is priced at ₹699. If you return one, you'll be refunded ₹500 (i.e., ₹1199 – ₹699).
This policy applies across all product categories with combo or bundled pricing. 

⚠️ Important Notes:

• Products from Sale/Offer Zones are not eligible for return or exchange
• For hygiene reasons, innerwear & accessories are not returnable
• If the pickup attempt fails due to customer unavailability, a second attempt may be charged

💌 Still have questions?

We’re always here to help. Reach out to us at support@besolid.in or WhatsApp us at +91-9001784700